Delivery Refunds and Returns
ADD ADDITIONAL ITEMS TO EXISTING ORDER
I forgot to add an item to my basket before checking out, can I add additional items to my existing order?
It depends on where your order is in our system. If it hasn’t been processed yet, we would be happy to add items to your order. To do so, please contact us via our Contact Us page and someone will assist you as soon as they can.
If your order has been processed and is ready to ship, unfortunately, we would be unable to combine orders.
ORDER CANCELLATIONS
I want to cancel my order
We aim to ship items promptly; however, if you change your mind about your purchase, please get in touch as soon as possible. Once your item has been shipped, order cancellations cannot be made.
DELIVERY
What is the cost of delivery?
Shipping costs vary depending on your location, the weight and the size of your goods.
Do you offer free delivery?
Yes, when you spend over £35 you will be given the option at checkout to select free Standard Delivery.
What are your processing times?
Orders are processed within 3 working days.
Your candle is handmade and bespoke to your order, so it’s made just for you. Therefore, in some instances, 2 - 3 additional days may be needed to get your order perfect before shipment.
Please note: We do not dispatch orders on bank holidays or weekends.
When should I expect my delivery?
Once your order has been processed, your package will either be shipped using Standard or Next Day Delivery with Evri. Standard Delivery may take 3-7 business days to arrive, and Next Day Delivery may take 1-2 business days.
Do you ship internationally?
At present, we only ship to the UK, which includes England, Wales and mainland Scotland.
Delivery policy
Please see our Delivery policy.
MISSING ITEMS FROM ORDER
My order is missing items
When you receive your order, please empty and check the entire contents of each box.
Please check all packaging and padding thoroughly.
If you have an item missing from your delivery, please send an email with your name, order number, and which item/s are missing via our Contact Us page
RETURNS AND REFUNDS
Help! My item/s arrived damaged
In case of damaged goods, your product will be replaced with the same item you purchased. A change in product type is not provided.
Please ensure to always check your item/s the moment you receive them. In the event of damage, contact us no later than 48 hours after receiving your damaged item/s.
How do I return my damaged item?
To claim a replacement product for a damaged item, please contact us within 48 hours of receipt of your item and supply proof of purchase and images of the damaged product with your request via our dedicated Damaged Items page.
What if I do not like the scent?
We want you to be happy with your purchase. We offer exchanges and refunds within 30 days of purchase provided your candle has not been lit or your wax melt has not been used.
Refunds or exchanges must be requested within 14 days of receipt of your item/s.
Please email your request via our Contact Us page.
Please note that you will need to return your item/s to us in their original packaging.
The item must be in a resalable condition.
As we are a small business, postage costs will be returned at your own cost.
When the return is approved, we must receive the item/s within 30 days of the original delivery date.
Items returned to us that arrive damaged or lost will not be credited.
Still have further questions?
Our customer service team will be happy to assist with any queries you may have.
Please contact us via our Contact Us page